Download the installer file, which will be an *.exe file, directly onto your hard drive. Or, if you purchased the game, you may use the download URL provided in the registration email sent to you or through the confirmation page you see after you purchase a game. You may select 'download free trial' button from the game's main page to download the game's installer onto your hard drive. Most games have similar installation processes. Please refer to the game's page to find the requirements for the specific game you are trying to use. Installation Questions What are the system requirements?Įach game download has a different set of system requirements. I'm unable to complete a purchase, what should I do?.How do I return the software if I am not completely satisfied with it?.I did not receive an email message with instructions for registering and unlocking my game.Does this mean I have been charged again? I received email confirmation messages.Can I purchase a CD instead of a download?.

Can I make purchases without a credit card over the Internet?.What payment methods are accepted for purchases made online?.

What is this, and why do I have to install it?

Some games ask me to download and install the Microsoft Java Virtual Machine (MS JVM) before I can play.

How can I optimize my Mac OS computer and software to work best with Shockwave?.

How can I optimize my Windows computer and software to work best with Shockwave?.

Which browsers are recommended for best results?.

Can I visit Shockwave with my AOL browser?.

Can I visit Shockwave with Macintosh OS X?.

What hardware and software do I need to enjoy the Shockwave site?.

I'm receiving a 'Failed to contact ' message when entering my key information.

The game does not play and exits to 'Thank you for Playing' screen on Vista.

When I try to register my game it doesn't unlock.

But when I try to run the installer, I get an error message.

I downloaded my game's installer file successfully.

I'm having difficulty downloading the installer.

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